U055 – How do I merge two accounts?
Most users do not need to create more than one BookWidgets account. We therefore strongly discourage creating multiple accounts. If you have changed schools, will be working under a new (school) license, and/or from a new email address, do not create a new BookWidgets account. You can update the email address or the license from your BookWidgets account.
If you have already created multiple accounts and would now like to merge them, the following aspects will need to be considered:
- Your students' result submissions
- Your widgets
- Your membership in widget groups
- Connections with digital learning environments
- Your email address
- Your subscription/license
- Deletion of unnecessary account(s)
Choose an account that you would like to keep. Base your choice on the content of your account, not its license nor email address nor LMS connections. In other words: choose the account that has more widgets and/or student submissions on it. This will reduce the amount of data that must be transferred from one account to another.
Moving students' grades is something that you yourself must do. Follow the instructions in the following article: https://kb.bookwidgets.com/article/138-searching-for-submitted-results.
- Select the account to be deleted and use it to create a new group. More info on groups can be found here.
- Invite your new account to the group as an administrator.
- Move all the widgets you'd like to have transferred into the newly created group.
- Sign off.
- Sign in with your new account.
- Remove the other administrators from the group.
- Move the widgets from this group into another location in the account that you wish to keep (e.g.: "My widgets").
- Delete the group.
Membership in widget groups
Groups that you have automatically been made a member of, for example through your LMS (e.g.: Google Classroom classes) will be transferred automatically when you move your LMS connection. See below.
If you yourself manage a group, you can invite yourself (i.e. your new account) to the group, and accept the invitation from your new account. For other groups, you will have to reapply for membership, and await the group administrator's approval. To find out more about groups, click here:
Links with Learning Management Systems
To transfer a link with an LMS, first unlink it from the old account, then link it again with the new account. Go to the configuration page of both accounts to unlink and link again.
- If the old account has a trial license, no further steps are required.
- If the old account has a license through an LMS, it will be transferred automatically when you move the links (see above).
- If the old account has a different type of license, go to this page first. Copy your license key, unlink the license key, log out of your account, log into your new account, and add the license key in the same location again.
- If your license is a group license, then inform the group administrator of this change so they can remove your old account.
- If your license is personal/private, then inform BookWidgets support so we are aware that these two users belong to the same license.
Optionally, change the email address of the new account. You can find more info about changing your email address here:
Deletion of unnecessary account(s)
Send an email to email@example.com informing of the account(s) you'd like to have removed.
The BookWidgets Team can only comply with deletion requests if they come from the same email address as the one linked to the BookWidgets account that you would like to have removed.