U084 – How do I share errors in my browser console when the BookWidgets support team asks for it?

If you reach out to the BookWidgets support team through support@bookwidgets.com and your question is of a particular, technical nature, you may be asked to share the error log of your browser console. What is it and what should you do?

Screenshot of the browser's console

  1. Open the widget that produces your problem.
  2. Right-click anywhere on the widget and select Inspect (Element)
    (the exact wording may vary according to the browser you're using).
  3. Click Console. Most browsers display the option in a horizontal tab bar.
  4. Reproduce the problem.
  5. If applicable, scroll all the way down in the console.
  6. Take a screenshot on which the text is legible. If necessary, enlarge your console window and/or zoom in.
  7. Send the screenshot back to the team.

Creating a HAR file

In some cases, the console screenshot doesn't contain sufficient information to diagnose the problem, and the BookWidgets support team may additionally request you send them a HAR file.

  1. From the developer window / console, click the Network tab.
  2. If there are no elements in the list, reload the page and/or try reproducing the problem. Items should now appear.
  3. Right-click any element in the list and select Save all as HAR with content.
  4. Download the file.
  5. Send it via email to the BookWidgets support team.

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